Frequently Asked Questions

The fastest way to get started is by submitting a “Start Your FREE CONSULTATION” form on our website, and a member of the D’lux Closet team will be in touch with you shortly. You can also call us at +17782357679 or visit your nearest showroom.

D’lux Closet designers boast an average of 13 years of industry experience—four times the national average. Each designer undergoes extensive training in closet and space design to ensure you can effectively visualize your project and avoid any confusion or misunderstandings. To learn more about our designers, please visit your local D’lux Closet location page.

 We are committed to providing a specific installation date and maintain a 95% on-time delivery record. You will receive confirmation of your installation date via email, text, or phone approximately five days prior to the scheduled installation.

 No, all D’lux Closet installers are employees of the company, bringing decades of combined experience to our installation team. Each project is led by an installer who has successfully completed our training program, ensuring they are fully qualified for the installation at hand.

 Each Classy Closets location is independently owned and operated, allowing us to avoid costly franchise fees. This independence means we are not constrained by corporate mandates regarding materials and styles, enabling us to adapt swiftly to the latest design trends. Our corporate headquarters is located in Chandler, Arizona.

There are numerous compelling reasons to partner with Classy Closets:

• Established Heritage: Founded in Arizona in 1983, we are a locally owned and operated business that relies solely on our in-house professional team for all design, manufacturing, and installation services. We are also fully licensed, bonded, and insured.

• Proven Reputation: We have maintained an A+ rating with the Better Business Bureau since 1986, showcasing our commitment to customer satisfaction.

• Advanced Production Facilities: Our state-of-the-art production facilities are equipped with computerized equipment, including saws, drills, and edgebanders.

• Versatile Installation Options: We provide two installation methods—either wall-mounted or floor-based systems—to meet your specific needs.

• Truly Customized Solutions: Unlike other companies that merely assemble modular units, we create custom solutions that fit wall to wall. Our team can make final adjustments on-site to ensure a precise fit, offering tailored widths, heights, and depths.

• Extensive Material Selection:

• Materials: Choose from solid wood, plywood, high-pressure laminate, and thermofused melamine.

• Finishes: Custom stains, paints, laminates, and textured melamine.

• Design Options: Both floor-based and off-floor units.

• Door Styles: Options include wood raised panel, wood flat or slab, thermofoil raised panel, and flat laminate panel.

• Drawer Box Options: Wood dovetail and melamine boxes tailored to your specifications.

• Drawer Slide Options: Choose from soft-close full-extension, ball-bearing full-extension, roller full-extension, or ¾ extension.

• Color and Stain: We offer an in-house wood stain service to match any color, alongside over 200 high-pressure laminate options and 100 thermofused melamine colors and grains, including modern textured finishes.

• Hardware: Our selection includes European concealed hinges and a wide variety of handles and knobs.

• Hanging Rods: Options range from steel chrome plated to oil-rubbed bronze and satin nickel.

• Limited Lifetime Guarantee: We stand by our work with a limited lifetime guarantee, providing you with peace of mind in your investment.

 Every project we undertake is unique, tailored to the specific space and requirements of our customers. While providing accurate price estimates over the phone can be challenging, we can offer a realistic price expectation following a brief in-home consultation. Alternatively, if you visit one of our showrooms, we may be able to provide a price estimate depending on the complexity of your project. Our experienced designers are best equipped to answer your questions. If you call ahead of your visit, we will do our best to have a designer available to assist you.

 Yes, Classy Closets is a direct manufacturer, allowing us full control over the quality of our products from start to finish. Unlike many companies in our industry, we do not source pre-fabricated parts from distant suppliers. This control over manufacturing also provides us with the flexibility to make design adjustments quickly when needed.

 Yes, we offer over 40 exquisite real wood finishes and provide customers with options for custom stains or paint finishes. Our material substrates, including pressboard, MDF, and plywood, are selected based on the type of laminate or veneer being adhered to them. Melamine, the primary laminate used in closets and furniture, requires a smooth and stable surface, which makes particleboard the ideal substrate. We use only the highest quality industrial-grade pressboard, in contrast to the standard commercial grade used by many competitors.

 Absolutely! We utilize wood veneers adhered to plywood or MDF substrates for our products. Our standard wood veneers are made with top-quality calibrated core plywood, ensuring durability and a refined appearance.

 Wood veneer consists of thin slices of wood that are glued to a substrate core, producing flat panels with a consistent grain pattern. Solid wood planks wide enough for cabinet cases are often unavailable in many hardwood species and are prone to warping and curling over time. Veneers are typically used for flat panel surfaces like cabinet cases and closets, while solid woods are employed for decorative fronts, such as raised panel and shaker styles, as well as moldings.

 The aging process can affect the color of some materials, while others maintain their consistency. For instance, laminates like melamine will not change color even when exposed to sunlight. In contrast, real woods tend to darken over time. Since wood is a natural product, the specific species and finish can influence the degree of aging.

Adjustable Shelving on Pins:

1. To move a shelf in closets, garage cabinets, or furniture shelves behind doors, begin by lifting one end of the shelf approximately 2 inches.

2. Pull the shelf out while removing all four shelf pins.

3. Reinsert the shelf pins at your desired height.

4. Replace the shelf.

Note: Pliers may assist in removing shelf pins if they are difficult to handle.

Fixed Shelving:

1. Use a Phillips screwdriver to unlock the Knock Down (KD) fittings located on the bottom or underneath the shelf.

2. Lightly tap beneath the shelf until it detaches from the fasteners.

3. Pull the shelf out gently.

Cleaning Melamine and High-Pressure Laminate Systems:

• Wipe down surfaces with a damp cloth and a suitable cleaner, such as glass cleaner or 409.

• For stubborn spots, like glue or ink, use a small amount of mineral spirits or Goo Gone.

• Avoid using abrasive cleaners on laminate products.

Cleaning Wood Products:

• Endust is recommended for cleaning wood surfaces.

For further details, please refer to our care instructions.

Let me know if you’d like any additional modifications!

 At Dlux Closet, we are proud to prioritize environmental sustainability in our operations. Over 95% of the materials we use in our products are pre-consumer recycled. Our exclusive Green Line features a fully sustainable product range, sourced from responsibly managed forests and certified to meet LEED standards. Additionally, our Green Building Division is led by a LEED Accredited Professional, ensuring our practices align with the highest standards of environmental responsibility.

 If you require a repair or service at any time, please reach out to us. Our dedicated customer service team is ready to assist you. You can easily contact us through the online request form available on our website. We ensure that both phone calls and online inquiries are addressed promptly.

 We stand behind the quality of our products and installation. That’s why we offer a lifetime limited warranty on our materials and workmanship for as long as you reside in your home.